Privacy Policy according to Art. 13 and Art. 14 of the EU General Data Protection Regulation (GDPR)
We provide the English version of our privacy policy as an information service. In case of doubt, the German language version shall always prevail.
1 Responsible body and data protection officer
This privacy policy applies to the following companies
Compleo Charging Solutions AG
Compleo Charging Software GmbH
Compleo Charging Technologies GmbH
Compleo Charging Applications GmbH
all based at:
Compleo Charging Solutions AG
Oberste-Wilms-Strasse 15a
44309 Dortmund
Germany
T: +49 2306 923 70
F: +49 2306 923 790
info@compleo-cs.de
VAT ID: DE 201555485
Executive Board: Jörg Lohr, Peter Hamela
Chairman of the Supervisory Board: Dag Hagby
Responsible in the sense of. §18 para. 2 MStV: Jörg Lohr
as well as:
Compleo Connect GmbH
Paderborner Straße 76
D-33189 Schlangen
Germany
T: +49 231 53492370
F: +49 2306 923 790
info@compleo-cs.com
USt-IdNr.: DE209883098
Executive Board: Dr. Dominik Freund, Jens Stolze
Compleo Charging Solutions GmbH
Campus 21, Liebermannstraße F05/402/7
AT-2345 Brunn am Gebirge
Austria
T: +49 231 53492370
F: +49 2306 923 790
info@compleo-cs.com
USt.-IdNr.: ATU77166326
Executive Board: Alfred Vrieling, Alexander Lucke
Compleo Charging Solutions AG Schweiz
Hardturmstrasse 161
8005 Zürich
Switzerland
T: +49 231 53492370
F: +49 2306 923 790
info@compleo-cs.com
Company identification number UID: CHE-374.216.149
2 Data Protection Officer
You can reach our external data protection officer at
Karsten Schulz
datenschutz@compleo-cs.de
M: +49 151 22631968
3 Website and hosting
3.1 Purposes of processing
We log technical data in the web server logs for each access of our website in order to ensure operational security and to be able to investigate and rectify faults. The access logs of the web servers record which page views have taken place and when. They contain the following data: IP address, date, time, accessed pages, logs, status code, amount of data, referrer, user agent, accessed host name. The IP addresses are stored anonymously. For this purpose, the last three digits are removed, i.e. 127.0.0.1 becomes 127.0.0.*. IPv6 addresses are anonymised in the same way.
3.2 Lawfulness of processing
Art. 6 para. 1f GDPR, our legitimate interest in being able to operate the website securely and to ensure a defined external presentation.
3.3 Recipients or categories of recipients
Our web services are administered within the framework of order processing in accordance with Art. 28 GDPR.
3.4 Storage periods
The anonymised IP addresses are stored for 60 days. Error logs, which record faulty page views, are deleted after seven days. In addition to the error messages, these contain the accessing IP address and, depending on the error, the accessed website.
4 Contact and communication with you
4.1 Purposes of processing
If you contact us by email, contact form, telephone or post, we will process your data to fulfil your request and any subsequent activities that may result. These activities may include: Processing enquiries, applications, service requests as well as maintaining contact, providing advice and advertising our products and services, analysing our processes and taking measures to improve process quality.
In doing so, we process the information you provide to us, such as names, contact details, e-mail addresses and telephone numbers and, of course, the content of your enquiry.
4.2 Lawfulness of processing
The legal basis may be Art. 6 (1f) GDPR, our legitimate interest in communicating with you and processing your enquiry, or Art. 6 (1b) GDPR, to carry out necessary pre-contractual or contractual measures. Where you have given us consent, Art. 6 (1a) GDPR is the applicable legal basis.
4.3 Recipients or categories of recipients
We transmit your enquiries to our corresponding departments and within the group of companies, in the sense of §§ 15 ff. German Stock Corporation Act (AktG) with Compleo Charging Solutions AG, to the Compleo company suitable for your enquiry in each case. Furthermore, we use services of service providers within the scope of order processing according to Art. 28 GDPR, for example to secure e-mail traffic and to comply with quality features as well as to process your service requests. Some of the processing may take place in the USA. In order to ensure the level of data protection at EU standard, the EU standard data protection clauses are agreed with the respective service providers and special technical and organisational protection measures are provided.
4.4 Storage periods
As a general rule, a deletion process is started when the processing operation is completed. In certain cases, further processing, such as required retention periods, follow the actual processing. For example, e-mails with tax-relevant content are stored in accordance with the statutory retention periods (e.g. 6 years for commercial letters in accordance with the German Commercial Code (HGB), 10 years for tax documents in accordance with the German Fiscal Code (AO)) and then deleted.
5 Cookies
5.1 Purposes of processing
We use the Cookiebot service to use cookies in a legally compliant way. The service gives you the opportunity to object to the setting of certain cookies and to consent to the setting of other cookies. Your preferences are stored in your browser in the form of required cookies.
We use cookies to personalise content and ads, provide social media features and analyse traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other data that you have provided to them or that they have collected in the course of your use of the Services.
5.2 Lawfulness of processing
The legal bases for setting cookies are Art. 6 (1f) GDPR for necessary cookies and Art. 6 (1a) GDPR for marketing and analytics functions.
5.3 Recipients or categories of recipients as well as storage periods and administration
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